Appendix A: Troubleshooting; Common Problems And Solutions - Linksys WPC11 Quick Installation Manual

Wireless-B Notebook Adapter

Appendix A: Troubleshooting

This appendix consists of two parts: "Common Problems and Solutions" and "Frequently Asked Questions." This
appendix provides solutions to problems that may occur during the installation and operation of the Wireless-B
Notebook Adapter. Read the description below to solve your problems. If you can't find an answer here, check the
Linksys website at www.linksys.com/international.

Common Problems and Solutions

1.My computer does not recognize the Adapter.
Make sure that the Adapter is properly inserted into the CardBus slot. Note that the card can be inserted
either way, but is correct only when it is inserted so that the LEDs can be seen on the top of the card. If in
doubt, try inserting the card both ways. The card will slide in further when it is correct.
2.The Adapter does not work properly.
• Reinsert the Adapter into your notebook's cardbus slot. A beep should be heard if the card is properly
inserted.
• For non-Windows environments, make sure that a cardbus card service driver is installed on your PC.
• Open the Control Panel and click on the PC Card. Check whether it has a PCMCIA card in one of the sockets
or not. If you find the Adapter in one of the sockets, it means the card has been detected properly. If you
see a yellow question mark, the resources are conflicting.
• Right-click on My Computer and select Properties. Select the device manager and click the Adapter. You
will find the Adapter if it is installed successfully. If you see the yellow exclamation mark, the resources
are conflicting. Click PCMCIA card and then click PCMCIA card service. You will see the status of the
Adapter. If there is a yellow question mark, please check the following:
•Make sure that your notebook has a free IRQ.
•Make sure that you have inserted the right card and installed the proper driver.
If the Adapter does not function after attempting the above steps,
remove the card and do the following:
•Uninstall the driver software from your PC.
•Restart your PC and repeat the hardware and software installation as specified in this User Guide.
3.I cannot communicate with the other computers in the network.
• Make sure that the notebook PC to which the Adapter is associated is powered on.
• Make sure that your Adapter is configured on the same channel and with the same security options as the
other computers in the Infrastructure configuration.
Appendix A: Troubleshooting
Common Problems and Solutions
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