Linksys VONAGE PAP2 Ver. 2 Installation And Troubleshooting Manual page 42

Phone Adapter with 2 Ports for Voice-over-IP
5. When I'm on a telephone call, words are dropped intermittently.
Go through this checklist until your problem is solved:
• Are you using a wireless router and cordless phone? If so, the router and cordless phone may be using
the same frequency and interfere with each other. Move the cordless phone farther away from the
router.
• There may be heavy network activity, particularly if you are running a server or using a file sharing
program. Try to limit network or Internet activity during any Internet telephone call. For example, if you
are running a file sharing program, files may be uploaded in the background even though you are not
downloading any files, so make sure you exit the program before you make an Internet phone call.
• There may not be enough bandwidth available for your call. You can test your bandwidth at
http://www.pcpitstop.com/internet/Bandwidth.asp. If necessary, you can lower your service's default
codec setting, which is High (90k). First, access your service account at www.vonage.com. Then lower
the codec setting to Med (50k) or Low (30k). For more information, visit www.vonage.com.
6. My telephone does not ring, and my calls automatically go to voicemail.
Go through this checklist until your problem is solved:
• Make sure the telephone is plugged into the appropriate port, PHONE 1 or PHONE 2. (You should use the
Phone 2 port only if you have more than one Vonage phone line.)
• Make sure the ringer volume on your telephone is set to an audible level.
• Follow these instructions to reboot your computer, Phone Adapter, router, and cable or DSL modem:
1. Power off your computer.
2. Power off the Phone Adapter by unplugging its power cord from the back panel.
3. Power off the router by unplugging its power cord from the back panel.
4. Power off the cable or DSL modem by unplugging its power cord from the back panel.
5. Wait one minute. Make sure all of the network cables are securely connected to the network ports
on your network devices.
6. You will power on your devices one at a time. Power on your cable or DSL modem by plugging the
power cord into its back panel.
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Appendix A: Troubleshooting
Common Problems and Solutions