Table of Contents
Advertisement
5.Fail to visit IP camera via IE browser.
Possible Reason 1: Network is disconnected.
Solution: Connect your PC to network, checking whether it works properly or not. Check whether there is cable failure or network
failure caused by PC virus, until PCs can be connected with the command of Ping.
Possible reason 2: IP Address has been occupied by other devices
Solution: Stop the connection between IP camera and Network, hook up IP camera to PC separately, reset IP address according
to the proper operations recommended.
Possible reason 3: IP addresses are in different subnets.
Solution: Check IP address, subnet masking address of the DVS and the settings of Gateway.
Possible reason 4: Physical address of network conflict with IP camera
Solution: Modify the physical address of IP camera.
Possible Reason 5: Web port has been modified
Solution: Contact Network Administrator to obtain related information.
6.The color of images is abnormal (green or other colors).
Sometimes IP camera images cannot display properly for the difference between Graphics Cards, the images appears to be green
or other colors, then you should run the programme Config.exe (or run C:\windows/ system32\Config.exe)to set the following
parameters of display buffer: auto-detection, used display card memory or system memory, then reopen IE and connect IP camera.
7.There is no sound while monitoring.
Possible Reason 1: No audio input connection
Solution: Check audio connection of the host
Possible Reason 2: The audio option of IP camera is off
Solution: Check audio parameter settings to see if you have opened the audio.
8.Search NVS software cannot find device.
Possible reason: Search NVS software adopts multicast protocol to perform searching. But the firewall forbids multicast data packet.
Solution: Disable the firewall.
9.Image processing doesn't work properly.
Possible Reason 1: System issue, DirectX function is disabled, which will cause slow display of images and abnormal color.
Possible Reason 2: Hardware issue, graphics card doesn't support image acceleration and hardware zooming functions.(For
hardware issue, the only solution is to replace graphics card)
Solution: Install DirectX image drive, then Start Run input "Dxdiag"order.
Enable DirectDraw speedup, Direct3D speedup, AGP veins
speedup in DirectX function. If they cannot be enabled, that
means DirectX installation fails or hardware not supportive.
Honeywell Security, Your Partner of Choice
Honeywell
34
Advertisement
Table of Contents
