Escalate A Call To A Supervisor - Cisco 7800 Series User Manual

Escalate a Call to a Supervisor

Procedure
From an active call or after a call, press Trace.
Escalate a Call to a Supervisor
When you need to escalate a call, you can add your supervisor to a conference call with you and your caller.
Before you begin
Your administrator enables emergency escalation on your phone.
Procedure
Step 1 From an active call, press Emergency.
Step 2
In the Emergency Escalation window, click OK.
You can enter preferred emergency escalation number, or you can leave it empty if you do not have any
supervisor preference. You will not see any emergency escalation number.
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