System Troubleshooting; Observed Problem - Honeywell Touchpoint Pro Technical Handbook

17 System Troubleshooting

This section explains how to deal with problems that may occur during system operation.
Contact Honeywell Analytics for support if required, using the contact details given on the last page of this manual, and
having the system details ready (found on the label inside the TPPR Controller's enclosure).

17.1 Observed Problem

Category
Configuration
Configuration
Inhibit Mode
I /O channels
I /O channels
Continued...
Part. No. 2400M2501_6
TROUBLESHOOTING
Fault / Problem Possible Cause
Unexpected When you enter
timeout during the System Setup
configuration menu, a 20
minute
configuration
timeout is active
as well as the
user login timeout
'The Network
The system
Initialisation shows the
failed; the Ring message before
Network is reverting to the
interrupted. Tools menu:
Please check the
Ring Network
wiring and retry
the initialisation
once the
interruption is
rectified.'
Cannot clear It is possible to
Inhibit from a have more than
Channel one inhibit
condition active
on a channel, and
you have to
resolve all inhibit
conditions before
the inhibit can be
cleared
Channel / alarm is Some parameters
not functioning as may be defined in
expected a different way
Cannot clear Auto System has
Inhibit from exited
channel configuration
unexpectedly,
leaving module in
configuration
state
AIM mV channel
has not yet been
calibrated
Remedial Action
To avoid this timeout, send a value to the Touchpoint
Pro system within the 20 minute period.
If the timeout has occurred, it may be necessary to set
the module back to Normal state. Navigate to the
System Setup screen, select the module and from the
Tools menu select Set Normal state.
If this was a first time configuration, all data will have
been deleted and the channel decommissioned. If you
were editing a channel, any data not sent to the
Touchpoint Pro system will be lost.
Retry the initialisation once the interruption is rectified.
Refer to Ring Troubleshooting for further information.
Ensure all Inhibits are cleared. Refer to detailed actions
below for I/O channels.
Check the definitions of parameters in Commissioning,
Channel Configuration and verify settings accordingly.
Navigate to the System Setup screen, select the module
and from the Tools menu select Set Normal state.
Alternatively go to System Configuration> System
Setup. Select one channel of the module, and select
Edit Configuration. Close the popup windows and the
module will automatically return to Normal state.
Calibrate the channel.
(For catalytic bead type detectors, the Touchpoint Pro
controller is necessary to complete the measuring
circuit. Therefore all commissioned mV channels remain
in Inhibit state until they are calibrated.)
143
Touchpoint Pro
Technical Handbook