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REPAIRS
Repairs
A–2
The firmware and software can be upgraded without return of the device to the factory.
For issues not solved by troubleshooting, the process to return the device to the factory for
repair is as follows:
•
Contact a GE Grid Solutions Technical Support Center. Contact information is found in
the first chapter.
•
Obtain a Return Materials Authorization (RMA) number from the Technical Support
Center.
•
Verify that the RMA and Commercial Invoice received have the correct information.
•
Tightly pack the unit in a box with bubble wrap, foam material, or styrofoam inserts or
packaging peanuts to cushion the item(s). You may also use double boxing whereby
you place the box in a larger box that contains at least 5 cm of cushioning material.
•
Ship the unit by courier or freight forwarder, along with the Commercial Invoice and
RMA, to the factory.
Customers are responsible for shipping costs to the factory, regardless of whether the
unit is under warranty.
•
Fax a copy of the shipping information to the GE Grid Solutions service department.
Use the detailed return procedure outlined at
https://www.gegridsolutions.com/multilin/support/ret_proc.htm
The current warranty and return information are outlined at
https://www.gegridsolutions.com/multilin/warranty.htm
339 MOTOR PROTECTION SYSTEM – INSTRUCTION MANUAL
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