Saving And Collecting Sublogs - Canon imageRUNNER ADVANCE C255 Series Service Manual

Procedure for obtaining logs
Problem Details of Problem
Case
Case A Problem that repeats re-
start
Case B Problem causing the
Control Panel to be
locked
Case C Problem related to the
sleep mode
Case D Problem when execut-
ing a job (Example:
Printing is not per-
formed ,etc.)
When an E code error
has occurred
Case E Problems other than
above
NOTE:
When an unexpected error, E code error, or problem of restart occurs, the log can be automatically saved to the hard disk. To
automatically save logs to the hard disk, confirm that the following service mode is set to the default value. For models without the
service mode item, no check is needed because it is already set to the default value.
• (Level2) COPIER > Function > DBG-LOG > LOG-TRIG > 101

Saving and Collecting Sublogs

■ Tools Required
The following tools are necessary to save/collect Sublogs of the machine.
Exporting to a USB Device
• USB Device
When exporting Sublogs to a USB device, use a USB device in which the system software for the machine is registered
using SST.
Since the size and number of log files to collect varies according to the device status and the logs that have been saved,
the size of the collected files may be several hundred MB. Therefore, it is recommended that you use a USB device with
1 GB or more space.
The USB device must be formatted with the FAT file system.
Exporting to a PC
• PC with SST installed
• Network connection cable
When exporting Sublogs to a PC, a PC with SST installed and a network connection cable are required.
Log Collection Procedure List
DEBUG SRAM
PCB ASS'Y
Board
Necessary 1. Install the DEBUG SRAM PCB ASS'Y Board.
2. Execute [Saving Manual Logs] immediately after restart.
3. Execute [Collection of Log] with SST, etc.
Necessary 1. Install the DEBUG SRAM PCB ASS'Y Board.
2. Turn OFF and then ON the power immediately after the Control Panel
is locked.
3. Execute [Saving Manual Logs] after startup.
4. Execute [Collection of Log] with SST, etc.
Necessary 1. Install the DEBUG SRAM PCB ASS'Y Board.
2. After the problem occurs, turn OFF and then ON the power if necessary,
and execute [Saving Manual Logs].
3. Execute [Collection of Log] with SST, etc.
Not necessary 1. Execute [Saving Manual Logs] while the problem is occurring.
2. Execute [Collection of Log] with SST, etc.
Not necessary Execute [Collection of Log] with SST, etc. However, if the background of the
Control Panel is blank and an error code is displayed in text, logs cannot be
obtained.
Not necessary Execute [Collection of Log] with SST, etc. Check with the user on the date
and time when the problem occurred and the procedure.
353
Procedure for Obtaining Logs
6. Troubleshooting