Report A Problem With Cisco Collaboration Problem Reporting Tool; Set Up A Vpn Phone For Mobile And Remote Access Through Expressway - Cisco 8811 User Manual

Set Up a VPN Phone for Mobile and Remote Access Through Expressway

Report a Problem with Cisco Collaboration Problem Reporting Tool

Note If the PRT upload fails, you can access the PRT file for the phone from the URL
http://<phone-ip>/FS/<prt-file-name. This URL is displayed on your phone in the following cases:
• If the phone is in the factory default state. The URL is active for 1 hour. After 1 hour, you should
• If the phone has downloaded a configuration file and the Web Access parameter on Cisco Unified
Procedure
Step 1 Press Applications.
Step 2 Select Phone Information.
Step 3
Press Report Problem.
Step 4 Enter the current date in the Date of Problem field. Use the format dd/mm/yyyy. The current date appears
in this field by default.
Step 5
Enter a time into the Time of Problem field. The current time appears in this field by default.
Step 6 Select Problem Description.
Step 7 Select a description from the displayed list.
Step 8 Press Submit.
Set Up a VPN Phone for Mobile and Remote Access Through Expressway
If your phone is set up for use with a virtual private network (VPN), you must reset the Network Settings to
clear the Alternate TFTP setting before you can access your company network with Mobile and Remote
Access Through Expressway. This ensures that the phone detects the off-premises network and stops the
phone from making a VPN connection.
Before You Begin
To complete this procedure, you must have a valid service domain, username, and password. If you do not
have this information, contact your administrator.
Procedure
Step 1 Choose Admin settings from the Applications menu.
Step 2
Choose Reset settings.
Step 3 Choose Network settings.
Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager
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try to submit the phone logs again.
Communications Manager parameter is set to Enabled.
Advanced Operations