NETGEAR D7000 User Manual page 35

Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000
The page that might display states that a problem occurred while the wizard was detecting the Internet connection.
If this page does not display, continue with Step 17.
Take one of the following actions:
• If you did not yet power cycle the modem, do so now:
a. Unplug your modem's power, leaving the modem connected to the wall jack for your Internet service.
b. If your modem includes a battery backup, remove the battery.
c. Wait 10 seconds.
d. If your modem includes a battery backup, reinsert the battery.
e. Plug in your modem's power and turn on your modem.
f. Wait two minutes.
g. Select the I just power cycled the modem and waited for 2 minutes radio button.
h. Click the Next button.
• See if the Ethernet cable is not fully inserted or is inserted at the wrong place. If necessary, do the following:
a. Fully insert the Ethernet cable in the correct port on the modem and in the red Internet port on the modem
router.
b. Select the I corrected a problem with the DSL/Ethernet cable radio button.
c. Click the Next button.
• If you do not need to power cycle the modem or the Ethernet cable is already fully inserted in the correct
ports, do the following:
a. Select the None of the above radio button.
b. Click the Next button.
17. (Only if the following page displays) Specify how to manage problems with the detection of the IP address for
the Internet connection.
Install and Access the Modem Router and Its Network
35