NETGEAR DM111PBL Reference Manual
NETGEAR DM111PBL Reference Manual

NETGEAR DM111PBL Reference Manual

Adsl2+ ethernet modem

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DM111P ADSL2+ Ethernet
Modem Reference
Manual
NETGEAR, Inc.
4500 Great America Parkway
Santa Clara, CA 95054 USA
Beta
August 2006

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Summary of Contents for NETGEAR DM111PBL

  • Page 1 DM111P ADSL2+ Ethernet Modem Reference Manual NETGEAR, Inc. 4500 Great America Parkway Santa Clara, CA 95054 USA Beta August 2006...
  • Page 2 In the interest of improving internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes to the products described in this document without notice. NETGEAR does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein.
  • Page 3 European Union Statement of Compliance Hereby, NETGEAR, Inc. declares that this modem is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Èesky NETGEAR, Inc. [Czech] shodì se základními požadavky a dalšími pøíslušnými ustanoveními smìrnice 1999/5/ES.
  • Page 4 Malti Hawnhekk, NETGEAR, Inc. [Maltese] jikkonforma mal-tiijiet essenzjali u ma provvedimenti orajn relevanti li hemm fid-Dirrettiva 1999/5/EC. Magyar Alulírott, NETGEAR, Inc. [Hungarian] megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Polski Niniejszym NETGEAR, Inc. [Polish] zgodny z zasadniczymi wymogami oraz pozosta³ymi stosownymi postanowieniami Dyrektywy 1999/5/EC.
  • Page 5 Voluntary Control Council for Interference (VCCI) Statement This equipment is in the second category (information equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council for Interference by Data Processing Equipment and Electronic Office Machines aimed at preventing radio interference in such residential areas.
  • Page 6 v1.0, August 2006...
  • Page 7: Table Of Contents

    DM111P ADSL2+ Ethernet Modem Reference Manual Chapter 1 Introduction About the Modem ...1-1 Key Features ...1-1 Easy Installation and Management ...1-2 Protocol Support ...1-2 Auto Sensing and Auto Uplink™ LAN Ethernet Connections ...1-3 What’s in the Box? ...1-4 The Modem’s Front Panel ...1-5 The Router’s Rear Panel ...1-6 Chapter 2 Connecting to the Internet...
  • Page 8 Viewing Modem Status ...3-5 Viewing the ADSL Status ...3-7 Running Diagnostic Utilities and Rebooting the Modem ...3-8 Chapter 4 Troubleshooting Basic Functioning ...4-1 Power LED Not On ...4-2 Power LED Never Turns Green ...4-2 ADSL LED not On or Blinking ...4-2 LAN or Internet Port LEDs Not On ...4-3 Troubleshooting the Web Management Interface ...4-4 Troubleshooting the Internet Connection ...4-5...
  • Page 9: About This Manual

    The NETGEAR ® DM111P ADSL2+ Ethernet Modem Reference Manual describes how to install, configure and troubleshoot the DM111P ADSL2+ Ethernet Modem.The information is this manual is intended for readers with intermediate computer and Internet skills. Conventions, Formats and Scope The conventions, formats, and scope of this manual are described in the following paragraphs: •...
  • Page 10: Dm111P Adsl2+ Ethernet Modem Reference Manual

    Scope. This manual is written for the ADSL2+ Modem according to these specifications: Product Version Manual Publication Date For more information about network, Internet technologies, see the links to the NETGEAR website in Appendix B, “Related Note: Product updates are available on the NETGEAR, Inc. website at http://kbserver.netgear.com/products/DM111P.asp.
  • Page 11 – Click the PDF of This Chapter link at the top right of any page in the chapter you want to print. The PDF version of the chapter you were viewing opens in a browser window. – Your computer must have the free Adobe Acrobat reader installed in order to view and print PDF files.
  • Page 12 DM111P ADSL2+ Ethernet Modem Reference Manual v1.0, August 2006...
  • Page 13: Introduction

    The modem provides an always-on Internet connection for home and office networks. The 24- Mbps downstream and 1.5-Mbps upstream throughput delivers true broadband performance. The modem is ideal for seting up your network with related NETGEAR routers, such as the 108 Mbps Wireless Firewall Router (GT624) or the 54 Mbps Wireless Router (WGR614).
  • Page 14: Easy Installation And Management

    DM111P ADSL2+ Ethernet Modem Reference Manual Easy Installation and Management You can install, configure, and operate the DM111P within minutes after connecting it to the network. The following features simplify installation and management tasks: • Browser-based management Browser-based configuration allows you to easily configure your modem from almost any type of personal computer, such as Windows, Macintosh, or Linux.
  • Page 15: Auto Sensing And Auto Uplink™ Lan Ethernet Connections

    • PPP over ATM (PPPoA) PPP over ATM is a protocol for connecting remote hosts to the Internet over an ADSL connection by simulating an ATM connection. Auto Sensing and Auto Uplink™ LAN Ethernet Connections With its internal 10/100 switch, the DM111P can connect to either a 10 Mbps standard Ethernet network or a 100 Mbps Fast Ethernet network.
  • Page 16: What's In The Box

    • Warranty and Support Information Cards If any of the parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the carton, including the original packing materials, in case you need to return the product for repair. v1.0, August 2006...
  • Page 17: The Modem's Front Panel

    The Modem’s Front Panel The DM111P ADSL2+ Ethernet Modem front panel shown below contains status LEDs. Figure 1-1 You can use the LEDs to verify various conditions. front panel of the modem. These LEDs are green when lit. Table 1-1. LED Descriptions Label Activity...
  • Page 18: The Router's Rear Panel

    DM111P ADSL2+ Ethernet Modem Reference Manual The Router’s Rear Panel The rear panel of the DM111P ADSL2+ Ethernet Modem (Figure 1-2) contains ADSL and Ethernet port connections, and reset and reboot switches. Figure 1-2 Viewed from left to right, the rear panel contains the following elements: 1.
  • Page 19: Connecting To The Internet

    This chapter describes the various ways you can connect your DM111P ADSL2+ Ethernet Modem to the Internet. Information You Need Before You Begin Before you attempt to connect to the Internet you will need the information provided by your Internet Service Provider (ISP) when you opened your account. At a minimum, you will need your login account name and password.
  • Page 20: Using The Setup Wizard On The Cd

    DM111P ADSL2+ Ethernet Modem Reference Manual Using the Setup Wizard on the CD The most reliable way to connect to the Internet is by clicking the Setup button on the CD. The CD will provide detailed instructions for physically connecting your modem to the ADSL line and your local network.
  • Page 21 Using ADSL Microfilters with Built-In Splitters. Use an ADSL microfilter with built-in splitter when there is a single wall outlet that must provide connectivity for both the modem and telephone equipment. ADSL Pho ne Figure 2-2 Connecting your Modem to your Computer Before starting the utility, physically connect the modem as follows: 1.
  • Page 22 DM111P ADSL2+ Ethernet Modem Reference Manual 3. Apply power to the modem and PC, switch them on, and log in to the Windows operating system using an account that has administration privileges. Opening the Web-Based Modem Management Utility Use the modem management utility to configure the Internet connection as follows: 1.
  • Page 23 DM111P ADSL2+ Ethernet Modem Reference Manual The utility will display a window that is split into four areas: A banner at the top, the main menu on the left, the workspace area in the center, and help text on the right. Throughout the rest of this manual, diagrams showing the utility display output will be restricted to the workspace area.
  • Page 24 DM111P ADSL2+ Ethernet Modem Reference Manual Using the Web Based Utility to Connect to the Internet Use the web-browser-based modem management utility to configure the Internet connection as follows: 1. Click Setup Wizard in the main menu. Figure 2-6 2. If you want the setup wizard to attempt to detect the configuration settings, click the Yes radio button and continue from step 4.
  • Page 25 4. If, in step 3, you elected to configure the modem yourself, the utility will display the ADSL Settings page. Figure 2-8 Set the fields according to the information provided to you by your ISP, and then click Apply. 5. If the main menu displays a Restart button, click it to re-initialize the modem, so that the new settings can take effect.
  • Page 26: Setting Up Your Ethernet Connection

    DM111P ADSL2+ Ethernet Modem Reference Manual Setting Up Your Ethernet Connection If you intend to connect your modem to a router then, once you are connected to the Internet as described in the preceding section, use the web-browser-based modem-management utility to configure the Local Area Network Internet Protocol (LAN IP) settings, as follows: 1.
  • Page 27 4. By default, most routers (and all NETGEAR routers) include an active DHCP server. If this is the case for your router, click the Off radio button to disable the DHCP server in the modem. 5. If you changed the LAN IP address or DHCP server setting, click Apply to make the new settings take effect.
  • Page 28 DM111P ADSL2+ Ethernet Modem Reference Manual 2-10 Connecting to the Internet v1.0, August 2006...
  • Page 29: Managing Your Modem

    Chapter 3 Managing Your Modem This chapter describes how to perform management tasks on your DM111P ADSL2+ Ethernet Modem. All sections in this chapter refer to functions in the modem management utility, and assumes the utility has been opened in your web browser, as described in “Opening the Web-Based Modem Management Utility”...
  • Page 30: Backing Up, Restoring, Or Erasing Your Settings

    DM111P ADSL2+ Ethernet Modem Reference Manual Backing Up, Restoring, or Erasing Your Settings The configuration settings of the ADSL2+ Modem are stored in a configuration file in the modem. This file can be backed up to your computer, restored, or reverted to factory default settings. The procedures below explain how to do these tasks.
  • Page 31: Upgrading The Modem's Firmware

    The software of the ADSL2+ Modem is stored in FLASH memory, and can be upgraded as new software is released by NETGEAR. Upgrade files can be downloaded from NETGEAR's Web site. If the upgrade file is compressed (.ZIP file), you must first extract the binary (.BIN or .IMG) file before uploading it to the modem.
  • Page 32 DM111P ADSL2+ Ethernet Modem Reference Manual 2. From the Main Menu of the browser interface, under the Maintenance heading, select the Modem Upgrade heading. Figure 3-3 3. Click Browse to locate the binary (.BIN or .IMG) upgrade file. 4. Click Firmware Upgrade. Warning: When uploading software to the modem, it is important not to interrupt the Web browser by closing the window, clicking a link, or loading a new page.
  • Page 33: Network Management Information

    DM111P ADSL2+ Ethernet Modem Reference Manual Network Management Information The DM111P provides a variety of status and usage information which is discussed below. Viewing Modem Status From the Maintenance section of the main menu select Modem Status to view the screen in Figure 3-4.
  • Page 34 DM111P ADSL2+ Ethernet Modem Reference Manual This screen shows the following parameters: Table 3-1. Menu 3.2 - Modem Status Fields Field System Up Time Account Name Firmware Version ADSL Port MAC Address IP Address Network Type IP Subnet Mask Domain Name Server (DNS) Displays the DNS Server IP addresses being used by the modem. These LAN Port MAC Address IP Address...
  • Page 35: Viewing The Adsl Status

    DM111P ADSL2+ Ethernet Modem Reference Manual Viewing the ADSL Status From the Maintenance section of the main menu, click ADSL Line Status.: Figure 3-5 The upper table indicates how the modem has detected the ADSL parameters are configured, except for the “Line Up Time”, which indicates the time elapsed since the last reset or power cycle.
  • Page 36: Running Diagnostic Utilities And Rebooting The Modem

    Performa a diagnostic test to check that the unit is working properly. • Display the Routing Table to identify what other modems the modem is communicating with. • Reboot the modem to enable new network configurations to take effect or to clear problems with the modem’s network connection.
  • Page 37 DM111P ADSL2+ Ethernet Modem Reference Manual From the Maintenance section of the main menu select Diagnostics. Figure 3-6 If you click Run Diagnostic Tests, the utility will run and display the test results, similar to the following: Figure 3-7 Managing Your Modem v1.0, August 2006...
  • Page 38 DM111P ADSL2+ Ethernet Modem Reference Manual The following diagram is a typical routing table, shown when you click Display. Figure 3-8 3-10 Managing Your Modem v1.0, August 2006...
  • Page 39: Troubleshooting

    This chapter gives information about troubleshooting your DM111P ADSL2+ Ethernet Modem. After each problem description, instructions are provided to help you diagnose and solve the problem. For the common problems listed, go to the section indicated. • Is the modem on? •...
  • Page 40: Power Led Not On

    • Check that you are using the 12 V DC power adapter supplied by NETGEAR for this product. If the error persists, you have a hardware problem and should contact technical support. Power LED Never Turns Green If the Power LED never turns green, the modem’s self-test procedure failed.
  • Page 41: Lan Or Internet Port Leds Not On

    • Disconnect all telephones on the line. If this solves the problem, reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the microfilters are connected correctly, you should be able to connect all your telephones. •...
  • Page 42: Troubleshooting The Web Management Interface

    DM111P ADSL2+ Ethernet Modem Reference Manual • If the LAN port is lit, but the Internet port is not, log in to the modem interface, as described in “Opening the Web-Based Modem Management Utility” on page run the modem diagnostics, as described in your ISP’s technical support representative.
  • Page 43: Troubleshooting The Internet Connection

    To check the WAN IP address from the browser interface: 1. Launch your browser and select an external site such as www.netgear.com. 2. Access the management interface of the modem using your browser. For details, see the Web-Based Modem Management Utility”...
  • Page 44 DM111P ADSL2+ Ethernet Modem Reference Manual • Log in to the modem management interface, as described in Management Utility” on page described in Chapter 3, “Managing Your representative. “Opening the Web-Based Modem 2-4, note the modem status, run the modem diagnostics, as Modem”, and contact your ISP’s technical support v1.0, August 2006 Troubleshooting...
  • Page 45: Troubleshooting Internet Browsing

    Troubleshooting Internet Browsing If your modem can obtain an IP address but your computer is unable to load any Web pages from the Internet: • Your computer may not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses.
  • Page 46 DM111P ADSL2+ Ethernet Modem Reference Manual Troubleshooting v1.0, August 2006...
  • Page 47: Technical Specifications

    This appendix provides technical specifications for the DM111P ADSL2+ Ethernet Modem. Network Protocol and Standards Compatibility Data and Routing Protocols: Power Adapter North America: United Kingdom, Australia: Europe: Japan: All regions (output): Physical Specifications Dimensions: Weight: Environmental Specifications Operating temperature: Operating humidity: Electromagnetic Emissions Meets requirements of:...
  • Page 48 DM111P ADSL2+ Ethernet Modem Reference Manual Technical Specifications v1.0, August 2006...
  • Page 49: Appendix B Related Documents

    This appendix provides links to reference documents you can use to gain a more complete understanding of the technologies used in your NETGEAR product. Document Internet Networking and TCP/IP Addressing: Preparing a Computer for Network Access: Glossary: Related Documents Related Documents Link http://documentation.netgear.com/reference/enu/tcpip/index.htm...
  • Page 50 DM111P ADSL2+ Ethernet Modem Reference Manual Related Documents v1.0, August 2006...

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