Honeywell PM42 User Manual page 64

Chapter 5 — Troubleshoot the Printer
56
Print Quality Problems and Possible Solutions (continued)
Problem
There are white vertical
lines on the printout.
Part of a dotted line is
missing.
The inner edge of the
printout is missing.
The content on my
printout is compressed.
Nothing shows up on my
thermal transfer printout.
When I feed or print a
label, the ribbon is not
taken up. Instead, it spills
out the front of the printer.
The ribbon breaks.
Possible Solution
Try these possible solutions in order:
• The printhead may be dirty. Clean the
printhead.
• There may be missing dots on the
printhead. Replace the printhead.
Try these possible solutions in order:
• The printhead may be failing. Replace the
printhead.
• The strobe signal may be failing. For help,
contact your Intermec service
representative.
Try these possible solutions in order:
• The media may not be properly installed
or aligned. Reload the media.
• The media margin or X-start parameter
may be set too low. Increase the setting.
The print speed may be too high. Lower the
print speed.
The ink-coated side of the ribbon may not
be facing the media. Reload the ribbon.
Make sure the Print Method is set to Ribbon
(TTR).
Try these possible solutions in order:
• Make sure your media setting is
appropriate for the type of media you are
using.
• Make sure that the ribbon is fitted
correctly. Reload the ribbon.
• The energy control may be faulty. For
help, contact your Intermec Service
representative.
PM42 Mid-Range Printer User Manual