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AUTODOME 7100i│AUTODOME 7100i IR
Solutions
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If OK, then:
Contact Bosch Technical Support.
11.14
Weak contrast on screen
Possible root causes
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Solutions
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11.15
Web page but no video
Possible root causes
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Solutions
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11.16
Completing a hardware reset
You may need to complete a hardware reset if you have the following issues:
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Bosch Security Systems
Check that there is not too much vibration in the application.
Check the frequency. In the Sensor mode field (from Configuration > Camera >
Installer Menu > Sensor mode, choose either 25 ips or 30 ips.
Check the integrity of all connectors and splices of the Ethernet cable.
Reset the camera to factory defaults to make sure that the camera settings are not
corrupted (In the camera WebGUI: Configuration > Camera > Installer Menu > Factory
defaults).
The camera has too much light exposure.
The contrast of the computer monitor is too low.
Change the position of the camera so that it has less light exposure.
Adjust the contrast feature of the monitor.
The camera web browser needs a refresh.
The iris is closed.
There is a problem with the version of the Bosch VideoSDK software.
The scene does not have adequate light.
Refresh the web browser.
Close and reopen the web browser.
Try a different web browser.
Try to open the lens iris manually to check that it is not closed all the way.
If there is no Stream 1 or Stream 2 display, check to see if there is an M-JPEG display.
If there is M-JPEG but not a Stream 1 or Stream 2 display in H.264 or H.265, then the
problem might be with the version of the Bosch VideoSDK software.
Check that there is adequate light in the video scene. If it is an IR model, make sure
that the illuminator is active.
You can power up the camera but cannot log on to the camera using the web browser.
The camera does not start up, or fails to power up via PoE.
The camera cannot search an IP address.
The camera's firmware crashed.
You forgot the password to access the camera.
The image becomes frozen.
You cannot update the firmware.
The camera disconnects from the network at random and needs a reboot.
The camera no longer finds pre-positions (preset positions).
You cannot configure the camera using the web browser.
The camera has no video out.
Installation Manual
Troubleshooting | en
2023-09-29 | V06 | F.01U.410.315
75
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