Program 18 Agent Names For Smis/Mis Assignments - Toshiba Strata DK40 Programming Manual

Automatic Call Distribution
Program 18
Agent Names for SMIS/MIS Assignments
Initialised Default:
(QWHU 3URJ 0RGH 0 6SNU
SELECT = Agent ID No. (000~099)
Processor
DK40
Program 18 Overview
Each Agent ID number (set in
characters maximum) that displays on the ACD SMIS displays and reports.
The name for each Agent is entered in this program from a terminal or the programming
telephone (use the Program Record Sheet following Program *14-1).
Note
To enter an Agent ID name or number
1. Enter Program 18, then select the desired Agent ID Number.
2. Enter the Agent name (eight characters maximum, see dial pad callouts below).
To erase data
6-18
Initialised Data is Blank
4 ; +ROG 0 6SNU
Agent ID Numbers
000~099
Program 18 is only applied when the RKYS3 (AA, ACD + SMIS) is installed, and
SMIS is being used. It is not necessary to complete Program 18 when Insight DK is
installed.
Press LED button 01.

Program 18 Agent Names for SMIS/MIS Assignments

‡‡‡
ACD Group Numbers
01~08
Program 14-1) can be assigned an alphanumeric name (8
Strata DK40 Programming Manual Spring 1999
+ROG 0 6SNU & & +ROG
DATA = Agent Name (8 characters maximum)
Maximum Number of Agent ID Codes
100
0 6SNU & & +ROG