Toshiba Strata DK40 Programming Manual page 16

Contents
Program 11 Overview..................................................................................................... 6-12
Code 1: Time in ACD Queue Before Overflow .......................................................6-12
Code 2: Ring Agent Timer .......................................................................................6-12
Code 3: After Call Work Timer ...............................................................................6-12
Code 4: Ring-Back-Tone (RBT) Timer ...................................................................6-12
Code 5: Music Timers 1, 2, and 3 ............................................................................6-13
Code 6: Call Waiting Alarm Timer 1 .......................................................................6-13
Code 7: Call Waiting Alarm Timer 2 .......................................................................6-13
Code 8: Alarm Guard Timer ....................................................................................6-13
Code 9: Call Disconnect Timer ................................................................................6-14
Program 14-0 Loop Start Line Direct to ACD Group Assignments .....................................6-15
Program 14-0 Overview ................................................................................................. 6-16
Program 14-1 ACD Agent Identification Code Assignments ...............................................6-17
Program 14-1 Overview ................................................................................................. 6-17
Program *14-1 Auto Answer with Zip Tone Assigned to Agent ID .....................................6-17
Program *14-1 Overview ............................................................................................... 6-17
Program 18 Agent Names for SMIS/MIS Assignments........................................................6-18
Program 18 Overview..................................................................................................... 6-18
Numeric Mode .........................................................................................................6-19
Program 14-2 ACD Supervisor Passwords............................................................................6-23
Program 14-2 Overview ................................................................................................. 6-23
Program *14-2 Tie Line After Shift/Overflow Substitution Destinations.............................6-24
Program *14-2 Overview ............................................................................................... 6-25
Program 14-3 Announcement/Music Port and Queue Pattern ..............................................6-26
Program 14-3 Overview ................................................................................................. 6-27
Code 1: Announcement Port One ............................................................................6-27
Code 2: Announcement Port Two ............................................................................6-27
Code 3: Assigns Port for Second or Third Announcement Device .........................6-27
Code 4: ACD Queue Music Source Port ..................................................................6-27
Code 5: Select Repeat Enactment for Queue Pattern ...............................................6-27
Program 14-4 Queue Time Out Overflow Destination..........................................................6-29
Program 14-4 Overview ................................................................................................. 6-30
Program 14-5 Overflow Point and Ring No Answer Routing Destination ...........................6-31
Program 14-5 Overview ................................................................................................. 6-32
Overflow Operation .................................................................................................6-34
Non-Repeating Queue Announcement ....................................................................6-34
Program 14-6 After Shift Service Destination.......................................................................6-35
Program 14-6 Overview ................................................................................................. 6-36
Program 14-71 Queue Size for Alarm, Immediate Assignments ..........................................6-37
Program 14-71 Overview ............................................................................................... 6-37
Program 14-72 Queue Size for Alarm 1 ................................................................................6-38
Program 14-72 Overview ............................................................................................... 6-38
TOC-xvi
Strata DK40 Programming Manual Spring 1999