Program 10-4 Acd Parameters - Toshiba Strata DK40 Programming Manual

Program 10-4 ACD Parameters

Program 10-4
ACD Parameters
Initialised Default:
(QWHU 3URJ 0RGH
Button/
LED X
20
19
18
17
16
15
14
13
12
11
10
09
08
07
06
05
All Agents Unavailable Route: Per
04
14-5
Agent receives Supervisor Monitor
03
Tone/LCD display when being monitored
02
ACD Mode: Most idle Agent receives
01
next call
Strata DK40 Programming Manual Spring 1999
All LEDs initialised as OFF
0 6SNU 4 3 +ROG 0
SELECT = 4
LED ON
(Overflow Point Destination)
6SNU 7 +ROG 0
Light Button/LEDs as defined by the table below. If the X
column is checked, the LED should be ON.
Prog. All Agents Unavailable Route: Per
14-6
Agent does not receive Supervisor Monitor
Tone/LCD display when being monitored
ACD Mode: Next Available Agent receives
next call
Automatic Call Distribution
6SNU & & +ROG 0 6SNU &
LED OFF
(After Shift Destination)
& +ROG
Prog.
6-7