Program 11 Acd Timing Assignments - Toshiba Strata DK40 Programming Manual

Program 11 ACD Timing Assignments

Program 11
ACD Timing Assignments
Initialised Default:
(QWHU 3URJ 0RGH
Code (1~9)
ACD Group No.
Music Timer (1~3)
(used only with Code 5, skip this entry for all other codes)
Code Time
1 0000~3600 sec.
2 000~255 sec.
3 000~255 sec.
4 000~120 sec.
5 000~999 sec.
6 000~255 sec.
7 000~600 sec.
8 00~30 min.
9 00~60 min.
Code 1
ACD Queue
Group Overflow
No. Timer
01
02
03
04
05
06
07
08
Strata DK40 Programming Manual Spring 1999
See table below
0 6SNU 4 4 +ROG 0 6SNU
Processor
DK40
Initialised Data
0300 sec.
030 sec.
060 sec.
001 sec.
030 sec.
120 sec.
240 sec.
01 min.
00 min.
Code 2 Code 3 Code 4
Ring before
Agent Wrap-up Announce
Timer Timer Timer
ACD Group Numbers
00 Disables Alarm Guard Timer; blocks Alarm Reset
Code 5 Code 6
Connect
RBT
to Music
Waiting
Timer
Alarm
1 2 3 Timer 1
Automatic Call Distribution
+ROG 0 6SNU & & +ROG 0 6SNU & & +ROG
DATA = Time (min. or sec.)
01~08
Notes
0000 = No Overflow
00 Disables Timer
Code 7 Code 8
Call Call
Waiting Alarm
Alarm Guard
Timer 2 Timer
Code 9
Disconnect
of ACD Call
Timer
6-11