Toshiba Strata DK40 Programming Manual page 18

Contents
Program 76-2 ACD Group DDI Alpha-Tagging Assignments .............................................6-52
Progam 76-2 Overview................................................................................................... 6-55
Index IND
List of Figures
Figure 1-1 System Record Sheet Sample........................................................................1-13
Figure 1-2
Entering Programming Mode........................................................................1-14
Figure 1-3
Programming Button Sequence Overview....................................................1-15
Figure 1-4
LED Buttons Programming Keystrips ..........................................................1-17
Figure 6-5
Alpha Mode...................................................................................................6-19
Figure 6-6 ACD Queue Announcement and Music Patterns..........................................6-28
List of Flowcharts
Flowchart 6-1
Flowchart 6-2
Flowchart 6-3
Flowchart 6-4
Flowchart 6-5
Flowchart 6-6
Flowchart 6-7
Flowchart 6-8
Flowchart 6-9
Flowchart 6-10
TOC-xviii
ACD Group Call Routing .......................................................................6-57
ACD Group Queue/Overflow Operation................................................6-58
ACD Time Out Overflow .......................................................................6-59
ACD Overflow Point ..............................................................................6-60
After Shift Operation ..............................................................................6-61
All Agents Unavailable Operation .........................................................6-62
Agent Telephone Ring No Answer Operation .......................................6-63
ACD Queue Pattern Configuration - One Announcement Only ...........6-64
ACD Queue Pattern Configuration - Two Announcements ..................6-65
ACD Queue Pattern Configuration - Three Announcements..............6-67
Strata DK40 Programming Manual Spring 1999