NEC Univerge SV8100 Features And Specifications Manual page 95

UNIVERGE SV8100
Guide to Feature Programming
The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming
this feature in the order they are most commonly used. These levels are used with PCPro and WebPro
wizards for feature programming.
Level 1 – these are the most commonly assigned programs for this feature.
Level 2 – these are the next most commonly assigned programs for this feature.
Level 3 – these programs are not often assigned and require an expert level working knowledge of
the system to be properly assigned.
Refer to the UNIVERGE SV8100 ACD Manual for complete programming information.
Program
Program Name
Number
11-13-01 Service Code Setup (for ACD) –
ACD LogIn/Log Out (for KTS)
11-13-02 Service Code Setup (for ACD) –
ACD Log Out (for SLT)
11-13-03 Service Code Setup (for ACD) –
Set ACD Wrap-Up Time (for SLT)
11-13-04 Service Code Setup (for ACD) –
Cancel ACD Wrap-Up Time
(for SLT)
11-13-05 Service Code Setup (for ACD) –
Set ACD Off Duty (for SLT)
11-13-06 Service Code Setup (for ACD) –
Cancel ACD Off Duty (for SLT)
11-13-08 Service Code Setup (for ACD) –
Agent ID Code Login
11-13-09 Service Code Setup (for ACD) –
Agent ID Code Logout
11-13-10 Service Code Setup (for ACD) –
ACD Agent Login by Supervisor
11-13-11 Service Code Setup (for ACD) –
ACD Agent Logout by Supervisor
11-13-12 Service Code Setup (for ACD) –
Change Agent ACD Group by
Supervisor
11-13-13 Service Code Setup (for ACD) –
ACD Agent Changing Own ACD
Group
SV8100 Features and Specifications Manual
Description/Comments
Assign for multiline terminals and
single line telephones.
Assign for single line telephones.
Assign for single line telephones.
Assign for single line telephones.
Assign for single line telephones.
Assign for single line telephones.
Assign to allow an AIC Agent to log
into a group.
Assign to allow an AIC Agent to log
out of a group.
Assign to allow an ACD Supervisor
to log into a group.
Assign to allow an ACD Supervisor
to log out of a group.
When using service code 669 to
change an agent ACD group, the
supervisor must enter a 2-digit
number for the group. For example,
to change to ACD group 4, the entry
would be 669 04.
When this service code is used, an
ACD Agent can reassign themselves
to another ACD Group.
Assigned Data
MLT, SLT
(default = 5)
SLT
(default = 655)
SLT
(default = 656)
SLT
(default = 657)
SLT
(default = 658)
SLT
(default = 659)
MLT
(default not assigned)
MLT
(default not assigned)
MLT
(default = 667)
MLT
(default = 668)
MLT
(default = 669)
MLT
(default = 670)
Issue 1.0
Level
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