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3
Maintaining the Smart-hopping 2.0 Access Point 1.4 GHz
Troubleshooting the Access Point Using its LEDs
Replacing the Access Point
Smart-hopping 2.0 Access Point 1.4 GHz Installation Guide
This chapter provides procedures and information for maintaining the Smart-hopping 2.0
Access Point 1.4 GHz and includes:
• Troubleshooting the Access Point Using its LEDs
• Replacing the Access Point
• Ordering Replacement Units
Complete test and inspection procedures for the Access Point are provided in the Smart-
hopping 2.0 Infrastructure Installation and Service Guide. Perform these procedures
when the Smart-hopping Access Point is initially installed and after servicing the unit.
For information on the Status LEDS, see
page
1-8. If the Status LED indicators are not functioning properly as indicated, perform
the appropriate troubleshooting procedures. If you cannot resolve the problem with the
LEDs, then note the LED lighting and sequence of colors, replace the unit, and send the
defective unit back to Philips with the explanation of LEDs sequence and colors displayed.
Refer to the Smart-hopping 2.0 Infrastructure Installation and Service Guide for complete
Access Point replacement procedures.
To repair a non-working Access Point, replace the unit. Individual Access Point, PC
assemblies, or sub-assemblies are not available for purchase.
If an Access Point is not working properly, call the Philips Customer Care Solutions Center
for information on ordering a replacement unit and returning the defective unit.
Use the following toll-free number to contact the Philips Customer Care Solutions Center:
• Telephone: (+1) 800-722-9377
When replacing defective equipment on your Smart-hopping infrastructure, be sure to
follow the procedures given in the Smart-hopping 2.0 Infrastructure Installation and
Service Guide.
DRAFT - 03 JUN 2022 13:32
"Smart-hopping Access Point Status LEDs" on
3-1
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