Gathering Information About Problems; Outline; Probable Problems; Required Information - Canon CXDI-40G COMPACT Service Manual

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1 Gathering Information about Problems

When trouble has occurred on the market, it is recommended that the entire board or unit

(Imaging unit, OPU, Power box, Control PC) be replaced on-site to restore the user's

operations with the minimum downtime.

It is desirable to have the bad unit brought back and repaired. (Although it depends on the

kind of the problem.)

This section explains about the information (log file) required to know what has occurred

and what to be done.

System connection failure and condition setting failure during installation

Electrical and mechanical system failure, malfunctioning, bad image, noise, and

communication error

Software and specifications problem

Gather information when:

Communication error related to Dr. Watson occurred between the OPU and the CXDI,

resulting in CXDI application failure

Display on the OPU freezes and cannot be recovered

* Required Log files

1) Environmental information (CXDI.HOST version, hardware configuration, optional

software versions, external equipment configuration)

2) Dr. Watson log

C:\Documents and Settings\All Users\Application Data\Microsoft\Drwatson\drwts32.log

3) Event viewer system log

C:\WINDOWS\system32\config\SysEvent.Evt

4) The whole D:\Ccr folder

Depending on the timing the error has occurred, images may be saved in a folder before

dtstore. In this case, copy dttmp and dtque folder.

5.Troubleshooting

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