Troubleshooting Common Problems; Hardware; Software; Samsung Sps 1000 - Samsung SAM4S ECR SPS-1000 User Manual

Troubleshooting Common Problems

Hardware


Refer to "Cabling Diagrams" on page 115 to verify that you direct or modem connection
cable is configured properly.

Verify that the hardware key is in place. SAMS 1000 will not start if the key is not
found. In addition, SAM 1000 will check for the key at various times during an
edit/polling session. If the key is loose, or has been removed, the program will shut
down.
Note: US Robotics Sportster Modems are recommended for remote connections (for both
PC and ECR sites).

Software


Verify that register software and SAM 1000 versions are compatible. Due to necessary
changes in register program structures, not all versions are compatible with all SAM 1000
versions.

Samsung SPS 1000


The register port in use must be set for polling in S-Mode device selections.

Verify that the port settings at the SPS 1000 are all default (9600 BAUD, NO PARITY, 8
DATA BITS, 1 STOP BIT.)

If the register is part of an IRC system, verify that satellite registers are turned on.

Verify that the correct store number is programmed.

SAM 1000


Create a new store by selecting Create New from the Stores menu. See "
SAM1000 For Windows User's Manual v2.3
Appendices  113