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Symptom
Unable to connect to
the network, or the green
LED on the RJ-45
network port is
not lit.
System starts up slowly
then displays one or more
DHCP error messages on
the control panel.
T
ROUBLESHOOTING
Possible cause
Possibly one of the following:
• Network cable is connected to
the wrong RJ-45 port
• No cable/wrong type of cable is
connected to the network port
• Network cable or connection
is faulty
• Network is faulty
• If the imagePRESS Server requires a
static IP address (for example, in a non-
DHCP network environment), it may
need to be reconfigured. A static IP
address is deleted when system software
is reinstalled.
• System software is corrupted
• Network interface on the
imagePRESS Server motherboard
is faulty
Possibly one of the following:
• Network cable is connected to the wrong
RJ-45 port
• No cable/wrong type of cable is
connected to the network port
• Network cable or connection
is faulty
• Network is faulty
• System searches for a nonexistent DHCP
server because DHCP is enabled by
default on the imagePRESS Server, but
the customer's network is not using
DHCP
• Ethernet interface on the imagePRESS
Server motherboard is faulty
• System software is corrupted
Suggested action
Network (continued)
1 If the problem persists, have the network administrator
check Network Setup. To configure a static IP address (if
applicable for the customer site), work with the network
administrator as described on
2 If the problem persists, make sure that the network
administrator has checked other devices on the network.
If other devices are not functioning, the problem may be
with the network.
3 If the problem persists, restore the backup, or reinstall the
system software (see
Corrupt system software may cause the system to hang.
4 If the rest of the network is functioning properly and the
problem persists, replace the motherboard (see
1 If the problem persists, ask the network administrator
to check Network Setup. To configure a static IP address (if
applicable for the customer site, as in a non-DHCP
environment), work with the network administrator as
described on
2 If the problem persists, ask the network administrator
to check other devices on the network.
If other devices are not functioning, the problem may
be with the network.
3 If the problem persists, restore the backup, or reinstall
system software (see
Corrupt system software may cause the system to hang.
4 If the rest of the network is functioning properly
and the problem persists, replace the motherboard
(see
page
page
20.
page
84).
page
20.
page
84).
51).
101
page
51).
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