Samsung Officeserv 7100 Technical Manual page 13

OfficeServ 7100
TECHNICAL MANUAL
range of 0001 to 9999 (corresponding to VM/AA prompts). Please refer to Part 4 or
Part 6 of the manual for customizing prompt recording instructions. This message
will repeat at the UCD recall interval.
Exit Code: This is an option that allows the caller to exit UCD by dialing this digit.
Retry Count: This is the maximum number of times that a caller will be recalled to
the UCD message before being transferred to the final destination.
Final Destination: The destination the caller will reach if the exit digit is dialed or the
retry count is exceeded.
Ring Next: This timer determines how long an unanswered call will ring a UCD
agent before that station is logged out and the next station in the UCD group rings.
UCD Recall: This timer determines the interval between UCD messages played to
the caller.
MOH: This determines the MOH source that the caller will be connected to while the
UCD recall timer is running.
AUTO LOG OUT: Determines if the ringing station will be logged out if the ring next
timer expires.
ALL OUT FINAL: Determines if calls will go directly to final destination if all agents
are logged out.
AGENT PIN NUMBER: Agents have to enter a PIN to log into the group.
GBUSY NEXT: If all agents are busy go directly to next destination.
You have now completed the UCD programming.
2.5.2
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SPECIAL APPLICATIONS
PART 2 APRIL 2007