Xen IPK
ACD Plus Hold Tone Selection
General Description
Use this Memory Block to select the Hold Tone for ACD Plus.
Display
Tel Port No.
Data
(01~99)
No.
A0~C0
0 1 / 6 6 : A C D H O L D
T I M E
Settings
LK 1
LK 2
MOH
RBT
LK 5
LK 6
Programming Procedures
1
Go off-line.
2
Press LK4 +
FF
to access the Memory Block.
3
Press the corresponding CO/PBX line key to change data option.
Use the following to change option:
R
select next Tel Port No.
N
Press
to write the data.
4
P
5
Press
to go back on-line.
Related Programming
M.B. Number
1-12-00
ACD/UCD Group Pilot Number Assignment
1-8-25
ACD/UCD Group Agent Assignment
N
RBT setting is also applicable to callers transferred using the TRANSFER key, providing Ringback tone instead of Music
on Hold.
4-66, ACD Plus Hold Tone Selection
Setting
Title
Data
M O H
D I S P L A Y
LK 3
LK 4
The shaded area indicates
the default setting.
LK 7
LK 8
Memory Block Name
Programming Manual
4-66
Submode
4
System Mode
—
Data No.
66
PC Programming
+
DRAFT 3
Chapter 1 – 471