Consultative Transfer - Cisco E20 Administrator's Manual

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Cisco IP Video Phone E20
Contents
Introduction
3.
After the number/URI has been located, proceed as if you were placing a
call from the phone book in the usual way. The only difference is that the
other party will be connected to the one you just called and you will be
disconnected.

Consultative transfer

You may also combine the two above options. Instead of just transferring the
other party to someone else without consulting the one to receive the call, you
may call this person first and then do the transfer.
Do as follows:
1.
While in a call, press the softkey Hold.
Press the softbutton New call and place a new call in the usual way.
2.
3.
Press Transfer. You will now be prompted to decide whether this new call
shall be transferred to the one you have on Hold or as a blind transfer to
someone else (the option Other).
Video conferencing using MultiWay™
The E20 supports MultiWay™ as a means to call more than one. Successful use
of MultiWay requires the presence of certain infrastructure products.
Note!
MultiWayConference
of
Profile1
have been set to the correct address of the MultiWay server to make this work.
This must be set for Profile 1 regardless of which Profile(s) that actually are in
use. The other Profiles need not be specified for MultiWay to make this work.
Case 1:
Assume that you already are in a call and that you would like to expand
the call to include someone else.
Do as follows:
1.
Start calling someone else by pressing the
allowing you to place a call as described earlier.
2.
Placing a new call will put the current call on Hold. When the new participant
replies, select
Join
Calls.
3.
Repeat, if needed, to include more participants.
D14330.12
Administrator guide Cisco IP Video Phone E20, TE4.1 November 2011.
All contents are Copyright © 2010–2011, Cisco Systems, Inc. All rights reserved.
Deploying E20
(see "Profile 1–3" on page 28) must
. This will produce the menus
Using E20
Using E20
The settings
Each participant may leave the conference at all times by terminating the call
in the usual manner. This will disconnect the participant, but the rest of the
conference will go on.
If the one who initiated the conference terminates his or her call, the conference
may be brought to an end (all participants will be disconnected) or the
conference may go on without the initiator. This will depend on the actual setup
of the MultiWay server. Consult your System Administrator, if needed, to find out
more about this,
Case 2:
Someone calls you while you are in a call. You will need to decide
whether the calling party shall be invited to join the current call or not.
1.
Someone calls you while you are in a call. A dialog box giving you three
options will be shown. The options are:
Accept (put current call on hold)
Accept (disconnect current call)
Reject
2.
Select
Accept (put current call on
3.
When you are ready to create the conference, select
Case 2 options: If you do not want to set up a MultiWay conference, you have
the following choices in
If you want to accept the incoming call instead of the current call, select
Accept (disconnect current
If you do not want to respond to the incoming call, select Reject.
The maximum number of participants in a MultiWay call is limited by the
Note!
capabilities of the infrastructure of your network only. The two cases described
on this page may be combined as much as you want.
Note!
You may not invite an ongoing conference to the Multiway. If one of your
participants is a conference or a multisite call the
15
Administrator guide
Advanced settings
hold).
Join
2.
above:
call).
Join
button will be disabled.
Contact us
Calls.
www.cisco.com

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