Call Transfer; Call Forward - Cisco 8851 Manual

Place a Call on Your Primary
Line
§ Enter a number and pick up the handset
§ Press New Call softkey and dial
§ Press Speaker button and dial
§ Press Headset button and dial
Place a Call on a Shared Line
§ Select the shared line
§ Enter a number and pick up the handset
or
§ Press New Call softkey and dial or
§ Press Speaker button and dial or
§ Press Headset button and dial
Answer a Call
§ Press the flashing amber line button or
§ Pickup your handset, press Speaker
button or Answer softkey
nd
Answer a 2 Call
§ Select the flashing line button
Note: Your first call will automatically be
placed on hold
Put a Call on Hold
§ Press Hold button
§ To resume a call from hold, press Hold
again
Call Transfer
To transfer while on an active call:
§ Press the Transfer button or softkey
§ Dial the intended party
§ Announce caller when line is picked up
§ Press the Transfer button
Note: If dialed party does not wish to take
the call, press End Call, then resume
original call.
Call Forward
To forward all incoming calls:
§ Select a line and press Forward all
§ Dial 5-­digit extension for an internal call
or 9+1+10-­digits number if forwarding
call to external number
To forward to voicemail:
§ Press the Forward ALL softkey
§ Press the Messages button
To receive calls again:
§ Press the Forward Off softkey again
Conference
Ad Hoc Conference (MAX #4)
While on an active call:
§ Press Conference button
§ Dial the intended party, then press the
Call softkey
§ When call connects, press Conference
button to connect the calls
§ Repeat to add additional parties
To rejoin conference if party is not
available:
§ Press EndCall softkey
§ Press Resume softkey and you are
connected with conference in progress
The conference ends when all participants
hang up.
View Conference Participants
§ Press the Show detail soft key
§ To refresh the screen, press Update
Remove Conference Participants
§ Press Show Detail soft key
§ Highlight the party you wish to remove
using the Navigation button
§ Press the Remove soft key
Add Another Person to a Call
§ From a connected call that is not on
hold, press Conference.
§ Press Active calls to select a held call
and press Conference again to join the
calls.
Meet-­Me Conference
(# 36400 RANGE)
Meet-­Me conference allows others to dial
in to a conference call.
Initiating a Conference
§ Distribute the Meet-­Me phone number to
participants
§ Get a dial tone
§ Press Meet-­Me softkey
§ Dial the Meet-­Me phone number
Joining Users for Meet-­Me Conference
§ Dial Meet-­Me conference number
provided by conference initiator
§ Once Initiator dials in, you are
connected.