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When the VigorIPPBX system is operated in a support center; in order to collect customer
satisfaction of the service, you can enable the customer survey system. The system will ask
the customer to input a digit (from 1~9) to represent the satisfy degree of this call.
Available settings are explained as follows:
Item
Customer Survey System
Score High bound
Score Low bound
Survey Prompt
Input error Prompt
Goodbye Prompt
All the above prompts used are coming from user prompts. After finishing all the settings
here, please click OK to save the configuration.
VigorIPPBX 2820 Series User's Guide
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Description
Enable – Enable this sub-system.
It means the satisfaction range high bound, for example 9
(the highest).
It means the satisfaction range low bound, for example 1
(the lowest).
Select a user prompt. This prompt will be played to the
customer after the support staff hang up the phone. The
content of this prompt usually likes: To enhance the service
quality, please enter one digit to represent the service
quality of this call, 1 means bad quality, 9 means good
quality ... .
When a user inputs a wrong digit, for example ' # ' or ' * ',
then the system will play this prompt to ask the user input
again.
After the user inputs the correct digit (in valid range), the
system will play this prompt then hang up the call.
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