Only); Resetting Or Restoring The Cisco Unified Ip Phone; Performing A Basic Reset - Cisco 7965G Administration Manual

Chapter 9 Troubleshooting and Maintenance
General Troubleshooting Tips for the Cisco Unified IP Phone
Expansion Module 7914 (SCCP Phones Only)
Table 9-3
Module 7914. This information applies to SCCP phones only because SIP phones do not support this
device.
Table 9-3
Problem
No display on the Cisco
Unified IP Phone
Expansion Module 7914.
Lighted buttons on the
first Cisco
Unified IP Phone
Expansion Module 7914
are all red.
Lighted buttons on the
second Cisco
Unified IP Phone
Expansion Module 7914
are all amber.

Resetting or Restoring the Cisco Unified IP Phone

There are two methods for resetting or restoring the Cisco Unified IP Phone:
•
•

Performing a Basic Reset

Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences
an error and provides a way to reset or restore various configuration and security settings.
OL-12650-01
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)
provides general troubleshooting information for the Cisco Unified IP Phone Expansion
Cisco Unified IP Phone Expansion Module 7914 Troubleshooting
Solution
Verify that all of the cable connections are correct.
Verify that you have power to the Cisco
Unified IP Phone Expansion Module 7914.
Verify that the Cisco Unified IP Phone Expansion
Module 7914 is defined in Cisco
Unified Communications Manager.
Verify that the Cisco Unified IP Phone Expansion
Module 7914 is defined in Cisco
Unified Communications Manager.
Performing a Basic Reset, page 9-15
Performing a Factory Reset, page 9-16
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0
9-15