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T
ROUBLESHOOTING
The following guide is for reference purposes only. Contact a customer service representative to preserve the limited warranty terms.
Symptom
All Interfaces
No LEDs, beep or motor
spin.
During power up the unit
beeps 3 times.
During power up the unit
razzes continuously.
During power up the unit
razzes once and the blue
LED flashes.
During power up the unit
razzes twice and both LEDs
flash.
There are
multiple scans upon
presentation of code.
The unit powers up but does
not beep.
The unit powers up but does
not scan and/or beep.
The unit scans a bar code,
but locks up after the first
scan (the white LED stays
on).
The unit scans but the data
transmitted to the host is
incorrect.
54
Possible Cause(s)
No power is being supplied to
the scanner.
A non-volatile RAM failure.
There has been a diagnostic
failure.
A VLD failure.
Scanner motor failure.
The same symbol timeout is
set to short.
The beeper is disabled.
No volume is selected.
No tone is selected.
The unit is trying to scan a
particular symbology that is not
enabled.
The unit has been configured
for a character length lock or a
minimum length and the bar
code being scanned does not
satisfy the configured criteria.
The scanner is configured to
support some form of host
handshaking but is not
receiving the signal.
The scanner's data format
does not match the host
system requirements.
Check the transformer, outlet and the power strip. Make sure the
power cable is plugged into the scanner.
Contact a customer service representative, if the unit will not hold
the configuration.
Contact a customer service representative, if the unit will not
function.
Contact a customer service representative.
Contact a customer service representative.
Adjust same symbol timeout for a longer time.
Enable the beeper.
Select a volume.
Select a tone.
UPC/EAN and Code 128 are enabled by default. Verify that the
type of bar code being read has been selected.
Verify that the bar code that is being scanned falls into the criteria.
Typical of Non-UPC/EAN codes. The scanner defaults to a
minimum of 4 character bar code.
If the scanner is setup to support ACK/NAK, RTS/CTS, XON/XOFF
or D/E, verify that the host cable and host are supporting the
handshaking properly.
Verify that the scanner's data format matches that required by the
host. Make sure that the scanner is connected to the proper host
port.
Solution
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