Technical Support - Honeywell Mercury User Manual

Technical Support

If these steps don't help you find a solution to your problem, you can
contact Mercury Instrument's Marketing Department by calling (513)
272-1111 or by fax (513) 272-0211.
When calling, make sure to turn on your computer and start Windows.
You should be ready to give information on the following:
1. The firmware version of the Mercury Modem.
2. The version of Modem Configuration software.
3. The versions of Windows and DOS.
4. The type of modem(s) you're using.
5. The COM port and BAUD RATE settings.
6. The phone number of the remote location.
Also, be prepared to answer the following questions:
√
Have you ran modem configuration successfully before? If so,
have you changed any of your system's hardware or software
since then?
√
Have you successfully linked to the modem before? If so, have
you changed any of your system's hardware or software since
then?
√
Can you duplicate the series of steps that result in your
problem?
√
Did an error message appear? If so, what did it say?
For more information on Mercury Instruments or it's products please
feel free to call us at (513) 272-1111.
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