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Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1.
Log in to the WiFi modem router.
2.
Select Administration > Router Status.
3.
Click Connection Status. If all of the steps indicate OK, then your PPPoE connection is
up and working.
If any of the steps indicate Failed, you can attempt to reconnect by clicking Connect. The
WiFi modem router continues to attempt to connect indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password. There might also be a provisioning problem with your ISP.
Note:
Unless you connect manually, the WiFi modem router does not
authenticate using PPPoE until data is transmitted to the network.
Troubleshoot Internet Browsing
If your WiFi modem router can obtain an IP address but your computer is unable to load any
web pages from the Internet, check the following:
•
Your computer might not recognize any DNS server addresses. A DNS server is a host
on the Internet that translates Internet names (such as www addresses) to numeric IP
addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you
entered a DNS address during the WiFi modem router's configuration, restart your
computer.
Alternatively, you can configure your computer manually with a DNS address, as
explained in the documentation for your computer.
•
Your computer might not have the WiFi modem router configured as its default gateway.
Reboot the computer, and verify that the WiFi modem router address
(www.routerlogin.net) is listed by your computer as the default gateway address.
•
You might be running login software that is no longer needed. If your ISP provided a
program to log you in to the Internet (such as WinPoET), you no longer need to run that
software after installing your WiFi modem router. You might need to go to Internet
Explorer and select Tools > Internet Options, click the Connections tab, and select
Never dial a connection.
If the WiFi modem router does not save changes you have made in the browser interface,
check the following:
D6300 WiFi DSL Modem Router
Troubleshooting
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