Troubleshoot Pppoe - NETGEAR R6900v2 User Manual

Nighthawk AC1900 Smart WiFi Router Model R6900v2
If your router cannot obtain an IP address from the ISP, you might need to force your modem to recognize
your new router by restarting your network. For more information, see
on page 215.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following:
• Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require
PPP over Ethernet (PPPoE) or some other type of login.
• If your ISP requires a login, the login name and password might be set incorrectly.
• Your ISP might check for your computer's host name. Assign the computer host name of your ISP
account as the account name on the Internet Setup page.
• If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer's
MAC address, do one of the following:
- Inform your ISP that you bought a new network device and ask them to use the router's MAC
address.
- Configure your router to clone your computer's MAC address.
If your router obtained an IP address, but your computer is does not load any web pages from the Internet,
it might be for one or more of the following reasons:
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses) to
numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your
use. If you entered a DNS address during the router's configuration, reboot your computer, and verify
the DNS address.You can configure your computer manually with DNS addresses, as explained in your
operating system documentation.
• The router might not be configured as the TCP/IP gateway on your computer.
If your computer obtains its information from the router by DHCP, reboot the computer and verify the
gateway address.
• You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to
run that software after installing your router. You might need to go to Internet Explorer and select Tools
> Internet Options, click the Connections tab, and select Never dial a connection. Other browsers
provide similar options.

Troubleshoot PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1. Launch a web browser from a computer or mobile device that is connected to the network.
2. Enter http://www.routerlogin.net.
A login window opens.
3. Enter the router user name and password.
Troubleshooting
219
Sequence to Restart Your Network