Troubleshoot Pppoe - NETGEAR Orbi Pro SRR60 User Manual

Orbi Pro Router Model SRR60 and Orbi Pro Satellite Model SRS60
Alternatively, you can configure your computer manually with a DNS address, as
explained in the documentation for your computer.
• The router might not be configured as the default gateway on your computer.
Reboot the computer and verify that the router address (www.routerlogin.net) is
listed by your computer as the default gateway address.
• You might be running login software that is no longer needed. If your ISP provided
a program to log you in to the Internet (such as WinPoET), you no longer need to
run that software after installing your router.You might need to go to Internet Explorer
and select Tools > Internet Options, click the Connections tab, and select Never
dial a connection. Other browsers provide similar options.

Troubleshoot PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window displays.
If your browser does not display a login window but displays a security warning and
does not let you proceed, see Resolve a browser security warning on page 27.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Click the ADVANCED tab.
The ADVANCED Home page displays.
5. In the Internet Port pane, click the Connection Status button.
The Connection Status window opens.
6. Check the Connection Status window to see if your PPPoE connection is active and
working.
If the router is not connected, click the Connect button.
The router continues to attempt to connect indefinitely.
Troubleshooting 167 User Manual