Troubleshooting Cameras; Related Information - Cisco CTS 1000 - TelePresence System 1000 Video Conferencing Administration Manual

Managing CTS 3010 and CTS 3210 Hardware Setup

Troubleshooting Cameras

Use the information in
Table 10-2 Troubleshooting Cameras
Problem
Camera image appears on the
wrong display.
Image not positioned correctly.
Image colors are incorrect.
No image.
Camera top-to-bottom switching
discontinuity.

Related Information

For more information about setting up and testing cameras, see the following documentation:
Cisco TelePresence System Administration Guide
10-16
Table 10-2 to troubleshoot cameras.
Possible Cause
Cables are plugged into the
wrong connector ports.
Camera is not aligned correctly.
• Video cable is only partially
connected.
• Color settings are not
correct.
Lens cap is in place.
•
• Camera is not plugged in or
is plugged in incorrectly.
Camera or display is broken.
Image may take up to 1 second to
normalize when the camera
switches to the active speaker.
Chapter 10 Troubleshooting the CTS 3010 and CTS 3210
Action
Check that the cables from each camera are
•
plugged into the correct connector on its respective
codec.
• Two connections are made for the camera, an
RJ-45 cable plugs into the large connector and a
video-to-DVI-I cable plugs into the small
connector. Connect them as follows:
– Plug the center camera into the primary codec.
– Plug the participant's left camera into the left
secondary codec.
– Plug the participant's right camera into the
right secondary codec.
Adjust and focus the camera using the targets.
• Tug on the plug to see if it is fully plugged in.
• See the Routing Power and Signal Cables
in the following documents:
– Cisco TelePresence System 3010 Assembly,
Use & Care, and Field Replacement Unit
Guide
– Cisco TelePresence System 3210 Assembly,
Use & Care, and Field Replacement Unit
Guide
Remove the lens cap.
•
• Check power connections and switches on each
display.
Verify that the video and Ethernet cables from each
•
camera are plugged into the correct connectors on
their respective codecs.
Contact Cisco technical support if you are certain that
the cabling is correct, power is applied, and a display
and camera test has been run, but no image is seen on
the display.
This is normal DSP behavior. Can also occur during
audio addin. Contact Cisco technical support.
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