Troubleshooting The Cts 1000 Microphone - Cisco CTS 1000 - TelePresence System 1000 Video Conferencing Administration Manual

Chapter 6 Troubleshooting the CTS 1000

Troubleshooting the CTS 1000 Microphone

Use the information in
Table 6-5 Troubleshooting Microphones
Problem
Sound is muffled.
No sound registers.
Microphone icon with red pipe
displays.
Choppy audio during
double-talk (when both sides are
talking simultaneously).
OL-21845-01
Table 6-5 to troubleshoot microphones.
Possible Cause
Something near or on the
microphone is distorting the
sound.
Microphone cable is not
connected or is only partially
connected.
Microphone is not connected.
One of the microphones is
unplugged.
Audio Echo Canceller (AEC)
very briefly mistakes one of the
speech patterns for noise and
cancels it, resulting in choppy
audio.
• The audio from the remote
side is slightly attenuated
before it is played out the of
the speaker.
• The echo cancellation
feature removes some of the
sound from the talkers
during the double talk.
Managing CTS 1000 Hardware Setup
Possible Solution
Move objects away from the microphone.
•
Confirm the laptop is not open and in-between the
•
user and the microphone
Check that the system is plugged in and power is
•
on.
Check that the microphone plug is firmly seated in
•
the correct connector on the primary codec.
Check that the mute light on each microphone is lit.
•
An unlit light indicates that the microphone is not
plugged in.
• Lightly tap the microphone to see if sound
registers.
• Contact Cisco technical support if you are certain
that the cabling is correct and power is applied to
the system, but no sound registers on the
microphone.
Check that the microphone is properly plugged in.
Check whether there has been a change in the echo path
(someone has moved the speaker or microphone, or
maybe a laptop directly in front of a mic). Otherwise,
this is expected behavior. The existing filter parameters
should be enough to cancel out the sound from the
speaker. However, during double-talk, echo
cancellation will always remove some sound from the
talker.
Cisco TelePresence System Administration Guide
6-21