Cisco CTS 1000 - TelePresence System 1000 Video Conferencing Administration Manual page 203

Chapter 7 Troubleshooting the CTS 1100
Choose from one of the following options:
Step 3
•
•
•
Note
Figure 7-16 Downloading Log Files
If you select "Download existing log files" or "Capture new log files," select a problem from the Select
Step 4
Problem Type drop-down menu:
Figure 7-17
OL-21845-01
– Video (displays, cameras)
Phone
–
Recording
–
Other/Unknown
–
None —Default. No log files will be captured unless a download option is selected.
shows the log download radio button options.
Download existing log files—You must select this radio button to download logs.
Capture New Log Files—The system will capture but not download the log files.
You must disable Internet Explorer Pop-up Blocker to capture new log files with the Capture
New Log Fils button.
Audio (speakers, microphones)
–
Video (displays, cameras)
–
Projector, alternate display, LCD, document camera
–
Phone
–
– Recording
– Other/Unknown
shows the problem types that you can select when downloading log files.
Cisco TelePresence System Administrator Guide
Managing Log Files
Figure 7-16
7-33