Return Goods Policy - Wayne-Dalton 800FR Installation Instructions Manual

Face mounted rolling steel storm shelter door with non-tension release automatic closure governor controlled

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Return Goods Policy

830872-0001

REV 12/07/2022

Return Procedure for

FACE MOUNTED

ROLLING STORM SHELTER DOOR

The Wayne Dalton Rolling Steel Division will only accept returned materials that are in

warranty. Products being returned must be accompanied by a Return Authorization (RA)

Tag. To obtain a RA Tag please use the following guidelines;

• Complete Door Systems will not be replaced without prior approval from an

Rolling Steel Division Commercial RM Coordinator. Every attempt will be made to

correct the malfunction to the installed product in the field.

• To return a defective part, the authorized Overhead Door Distributor must contact

the Customer Service Group of the Rolling Steel Division at 1-800-929-2553.

The Factory Order number is required (found on the bottom bar of door). The

Customer Service Group will issue, via mail, an RA Tag for the defective part.

• Upon receipt of the defective part, the Rolling Steel Division will evaluate the part

for a manufactured defect in material and/or workmanship. If it is determined

there is a defect, the Overhead Door Distributor will be credited the cost of the

part. If it is determined there is not a defect in material and/or workmanship, no

credit will be issued.

Model 800FR

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