Troubleshooting Tips - GE PHS93XYPFS Owner's Manual

Troubleshooting Tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Check out self-help videos and FAQ at GEAppliances.com/support.
Problem
Surface units do not
work properly or
flashing power setting.
Surface unit setting
changed or turned off
unexpectedly.
Scratches (may appear
as cracks) on cooktop
glass surface.
Areas of discoloration
on the cooktop.
Plastic melted to the
surface.
Pitting (or indentation)
of the cooktop.
My new oven doesn't
cook like my old one.
Is something wrong
with the temperature
settings?
Food does not bake
properly.
Food does not broil
properly.
Oven temperature too
hot or too cold.
34
Possible Cause
Improper cookware being used.
Pan is too small.
Pan not positioned correctly.
Pan is not in full contact with glass surface. Pan must be flat.
In some areas, the power (voltage) may
be low.
A fuse in your home may be blown or
the circuit breaker tripped.
Cooktop controls improperly set.
High cooktop temperature.
Incorrect cleaning methods being used.
Cookware with rough bottoms being
used or coarse particles (salt or sand)
were between the cookware and the
surface of the cooktop. Cookware has
been slid across the cooktop surface.
Food spillovers not cleaned before next
use.
Hot surface on a model with a light-
colored cooktop.
Hot cooktop came into contact with
plastic placed on the hot cooktop.
Hot sugar mixture spilled on the cooktop. Call a qualified technician for replacement.
Your new oven has a different cooking
system from your old oven and therefore
may cook differently than your old oven.
Oven controls improperly set.
Rack position is incorrect or rack is not
level.
Incorrect cookware or cookware of
improper size being used.
Oven temperature needs adjustment.
Ingredient substitution.
Oven controls improperly set.
Improper rack position being used.
Food being cooked in a hot pan.
Cookware not suited for broiling.
The probe is plugged into the outlet in
the oven.
Aluminum foil used on the broiling pan
and grid has not been fitted properly
and slit as recommended.
In some areas the power (voltage) may
be low.
Oven temperature needs adjustment.
What To Do
size for the element being used. See the Pan size and shape section.
Pan size is below the minimum size for the element. See the Pan size
Center the pan in the cooking zone.
Cover pan with a lid until desired heat is obtained.
Replace the fuse or reset the circuit breaker.
Check to see that the control is set properly. Press On then + or -
Allow the internal fan to cool the cooktop. Check if pan boiled dry.
Scratches are not removable. Tiny scratches will become less visible in
time as a result of cleaning.
To avoid scratches, use the recommended cleaning procedures. Make
sure bottoms of cookware are clean before use, and use cookware with
smooth bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear discolored when it is hot. This is
temporary and will disappear as the glass cools.
See the Glass surface—potential for permanent damage section in the
Cleaning the glass cooktop section.
For the first few uses, follow your recipe times and temperatures
carefully. If you still think your new oven is too hot or too cold, you
can adjust the temperature yourself to meet your specific cooking
preference. NOTE: This adjustment affects Bake, and Convection Bake
temperatures; it will not affect Broil or Clean.
See the Cooking Modes section.
See the Cooking Modes section and Cooking Guide.
See the Cookware section.
See the Special Features section.
Substituting ingredients can change the recipe outcome.
Make sure you select the appropriate broil mode.
See Cooking Guide for rack location suggestions.
Make sure cookware is cool.
If using aluminum foil conform to pan slits.
Preheat the broil element for 10 minutes.
See the Special Features section.
49-2000989 Rev. 2