Sony WH1000XM4/SMIN Help Manual page 56

Note
When connecting, if [WH-1000XM4] and [LE_WH-1000XM4] are displayed, select [WH-1000XM4].
[LE_WH-1000XM4] will be displayed first, but wait until [WH-1000XM4] is displayed.
It may take about 30 seconds to 1 minute for [WH-1000XM4] to be displayed.
If [WH-1000XM4] is not displayed, perform the pairing again.
If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled
in the computer settings. For more details, refer to the operating instructions supplied with the computer.
If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the device by simply
turning on the headset. In that case, deactivate the Bluetooth function on the last-connected device or turn off the power.
If you cannot connect your computer to the headset, delete the headset pairing information on your computer and perform the
pairing again. As for the operations on your computer, refer to the operating instructions supplied with the computer.
Related Topic
How to make a wireless connection to Bluetooth devices
Pairing and connecting with a computer (Windows 10)
Listening to music from a device via Bluetooth connection
Disconnecting Bluetooth connection (after use)
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