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Check or update the software version of the headset with the "Sony | Headphones Connect" app.
When Amazon Alexa is not available for reasons such as not being connected to the network, the voice guidance "Either your
mobile device isn't connected; or you need to open the Alexa App and try again" is heard.
Note
If the CUSTOM button is set as the Amazon Alexa button, the noise canceling function, Ambient Sound Mode, and NC Optimizer
function cannot be operated from the headset.
If the CUSTOM button is set as the Amazon Alexa button, the voice assist function (Google app) cannot be used.
If the CUSTOM button is set as the Amazon Alexa button, the Google Assistant function cannot be operated from the headset.
Amazon Alexa is not available in all languages and countries/regions. Alexa features and functionality may vary by location.
5-013-731-11(7) Copyright 2020 Sony Corporation
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