Cisco 7821 User Manual page 2

Place a Call
▪
Enter a number and lift the handset.
OR
▪
Press Redial softkey.
OR
▪
Press New Call, Speaker or Headset
and dial.
Answer a Call
▪
Press the flashing amber button.
OR
▪
Lift the handset.
OR
▪
Press the Speaker or Headset button
or Answer softkey.
Put a Call on Hold
▪
Press Hold.
Resume a Held Call
▪
Press Hold again or Resume softkey.
Call Transfer
To transfer while on an active call:
▪
Press the Transfer button or softkey.
▪
Dial the intended party.
▪
Announce caller when line is picked up.
▪
Press the Transfer button.
Note: If dialed party does not wish to take
the call, press End Call, then resume
original call.
Blind Transfer to Voicemail
▪ Press Dial # + 2-digit site code + 4-digit
extension + Transfer within site
Call Forward
To forward all incoming calls:
▪
Select a line and press Forward all
softkey.
▪
Dial the number.
To forward to voicemail:
▪
Press the Forward ALL softkey.
▪
Press the Messages button.
To receive calls again:
▪
Press the Forward Off softkey again.
Conference
Ad Hoc Conference (Up to 8 Parties)
While on an active call:
▪
Press Conference button.
▪
Dial the intended party, then press the
Call softkey.
▪
When call connects, press Conference
button to connect the calls.
▪
Repeat to add additional parties.
To rejoin conference if party is not
available:
▪
Press EndCall softkey.
▪
Press Resume softkey to be
connected with conference in progress.
View Conference Participants
▪
Press the Show detail softkey.
▪
To refresh the screen, press Update
softkey.
Remove Conference Participants
▪
Press Show Detail softkey.
▪
Highlight the party you wish to remove
using the Navigation button.
▪
Press the Remove softkey.
Add Another Person to a Call
▪
From a connected call that is not on
hold, press Conference.
▪
Select a held call and press Yes.
Decline
Sending an Active or Ringing Call to
Voicemail
To redirect an incoming, ringing call while
on another call:
▪
Highlight the incoming call and press
Decline softkey.
To redirect an incoming call while not on a
call:
▪
Press Decline softkey.
To redirect a held call:
▪
First resume the call and then press
the Decline softkey.
Do Not Disturb (DND)
▪
Press DND softkey to turn on or off the
ringer on the phone.
Directories
Corporate Directory
▪
Press Contacts button.
▪
Select Corporate Directory.
▪
Perform a search by name or extension.
▪
Press Search softkey.
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