Cisco Tac Escalation Center - Cisco Aironet 340 Series Installation And Configuration Manual

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Preface
Obtaining Technical Assistance

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority
level 2; these classifications are assigned when severe network degradation significantly impacts
business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC
engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following
URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support
services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network
Supported Accounts (NSA). In addition, please have available your service agreement number and your
product serial number.
Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows CE
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