Troubleshooting; Identifying A Dome; Troubleshooting Your Legend System - GE IDP-1111 User Manual

84 Legend
User Manual

Troubleshooting

This section provides information to help you diagnose and solve various problems that may arise while
configuring or using your GE product and offers technical support contacts in case you need assistance. (See
Contacting technical support

Identifying a dome

You can find a dome's version, protocol, site address, IP address, and MAC address while in the programming
interface or while viewing video.
• From the video screen, press and hold the view key on the GE KTD-405 keypad.
• From the programming interface, select System | Status and scroll down to view the camera
identification section.

Troubleshooting your Legend system

Following are the most common troubleshooting issues and their solutions.
• I forgot my passcode.
If you forget the passcodes for a dome, you will need to send the dome back to the factory so that it can be
reset with no passcodes.
• I can't get the programming interface to open.
Contact technical support. See
information.
• I can't get the programming interface to respond.
First, reboot the camera with the keypad using the procedure in
doesn't work, then reset (cycle) the power to the dome by turning the power off then on.
• I can't get the programming interface to close.
Reset (cycle) the power to the dome by turning the power off then on.
on page 88.)
Contacting technical support on page 88 for web, e-mail, fax, and phone
Rebooting the dome on page 81. If that