Cisco 7821 Quick Reference Card page 2

PLACING CALLS
To place a call:
Ÿ Lift the handset or
Press the Speaker button or
Press the Headset button or
Press the New Call softkey or
Press a line button
Ÿ Dial the number
To place a second call on the same
line:
Ÿ Press the Hold button
Press the New Call softkey
Ÿ
Ÿ Dial the number
To call an extension number:
Ÿ Dial the 5-digit extension number
To call the Receptionist:
Ÿ Dial 0
To call an external telephone
number:
Dial 9 + 1 + telephone number
Ÿ
To call Emergency Services:
Ÿ Dial 911 or 9 + 911
To redial the last number called:
Ÿ Press the Redial softkey
To place a speed dial call:
Ÿ While on-hook, enter the speed
dial code
Ÿ Press the SpeedDial softkey
ANSWERING CALLS
To answer an incoming call:
Ÿ Lift the handset or
Press the Speaker button or
Press the Headset button or
Press the Answer softkey or
Press the flashing line button
To answer a second incoming call:
Ÿ Press the flashing line button
To answer a call on a shared line:
Ÿ Press the flashing line button
CALL PICK UP
To answer a ringing call on a call
pickup group members phone:
Ÿ Go off-hook
Press the PickUp softkey
Ÿ
SINGLE NUMBER REACH (SNR)
To activate/deactivate SNR from
your desk phone:
Ÿ Press the Mobility softkey
Ÿ Press the Select softkey to
Enable/Disable Mobile Connect
To switch from your desk to your
remote phone:
Ÿ Press the Mobility softkey
Ÿ Press the Select softkey to Send
call to Mobile Phone
Answer your remote phone
Ÿ
To switch from your remote phone
to your desk phone:
Ÿ Hang up the call on your remote
phone
Ÿ Press the line button your desk
phone
DECLINE
To immediately forward a ringing
call to voicemail:
Ÿ Press the Decline softkey
ENDING CALLS
To end a call:
Ÿ Replace the handset or
Press the Speaker button or
Press the Headset button or
Press the End Call softkey
CALL HOLD
To place a call on hold:
Ÿ Press the Hold button
To retrieve a held call:
Ÿ Press the Hold button or
Press the Resume softkey or
Press the flashing line button
To toggle between two held calls
on the same line:
Ÿ Press the flashing line button
To toggle between three or more
held calls on the same line:
Ÿ Press the flashing line button
Ÿ Navigate to the held call
Ÿ Press the Resume softkey
To toggle between held calls on
shared lines:
Ÿ Press the flashing line button
CALL TRANSFER
To transfer a call:
Ÿ Press the Transfer button
Ÿ Dial the extension number or
9 + 1 + telephone number*
Ÿ Option: Announce the caller
Ÿ Press the Transfer button or
Transfer softkey or hang up
If no answer or the line is busy:
Ÿ Press the Cancel softkey
Ÿ Press the Resume softkey or
Press the flashing line button
To toggle between calls:
Ÿ Press the Swap softkey
To transfer two calls on the same
line to one another:
Ÿ While connected to an active call,
press the Transfer button
Ÿ Press the flashing line button
Ÿ Press the Yes softkey to confirm
and complete the transfer
To transfer a call to a subscriber's
voice mailbox:
Ÿ Press the Transfer button
Ÿ Dial * + the voice mailbox number
Ÿ Press the Transfer button or
Transfer softkey or hang up
CALL PARK
To put a call on hold at one phone
and retrieve it at another:
Ÿ Press the Park softkey
Note: Displayed park number: 8000X
Ÿ Hang up
To retrieve a parked call:
Ÿ Dial the park number: 8000X
CALL FORWARD ALL CALLS
To immediately forward all your
incoming calls to another number:
Ÿ While on-hook, press the Fwd All
softkey
Ÿ Dial the extension number or
9 + 1 + telephone number or
Press the Messages button
To deactivate call forwarding:
Ÿ Press the Fwd Off softkey
DO NOT DISTURB
To disable/re-enable the ringer for
all incoming calls:
Ÿ While on-hook, press the DND
softkey
CONFERENCE CALLING
To place up to a 16-way conference
call:
Ÿ While connected to an active call,
press the Conference button
Dial the next participant
Ÿ
Ÿ Option: Announce the conference
Ÿ Press the Conference button or
Conference softkey
To add additional participants:
Ÿ Repeat the above steps
To add an incoming caller to an
existing call or conference:
Ÿ While connected to the incoming
call, press the Conference
button
Ÿ Press the flashing line button
Ÿ Press the Yes softkey to confirm
and complete the conference
To view conference participants:
Ÿ Press the Details softkey
To remove a participant:
Ÿ Navigate to the participant to
remove
Ÿ Press the Remove softkey
CONFERENCE NOW
To dial into the 16-way conference
service:
Ÿ Dial: (978) 619-5660
Ÿ Enter a meeting number:
(Host's 5-digit extension) + #
Ÿ If you are the host, enter your
PIN: ___________, if not, press #
If not the host:
•
Enter the Attendee access code:
(default: 1 2 3 4 5) + #
Note: If the host has not yet arrived,
you will be placed in the waiting room.