Test The Lan Path To Your Cable Modem Router; Test The Path From Your Computer To A Remote Device - NETGEAR CBK40 User Manual

Test the LAN Path to Your Cable Modem Router

You can ping the cable modem router from your computer to verify that the LAN path to your cable modem
router is set up correctly.
To ping the cable modem router from a Windows-based computer:
1. From the Windows toolbar, click Start and select Run.
2. In the field provided, type ping followed by the IP address of the cable modem router, as in this example:
ping www.orbilogn.com
3. Click the OK button.
You should see a message like this one:
Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you might be experiencing one of the following problems:
• Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you
are connected.
Check that the appropriate LEDs are on for your network devices. If your cable modem router and
computer are connected to a separate Ethernet switch, make sure that the link LEDs are lit for the
switch ports that are connected to your computer and cable modem router.
• Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and configured
on your computer.
Verify that the IP address for your cable modem router and your computer are correct and that the
addresses are on the same subnet.

Test the Path From Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your computer to a remote device.
1. From the Windows toolbar, click the Start button and select Run.
2. In the Windows Run window, type:
ping -n 10 <IP address>
where <IP address> is the IP address of a remote device such as your ISP DNS server.
If the path is functioning correctly, messages like those shown in
Modem Router on page 94 display.
If you do not receive replies, check the following:
Orbi WiFi System
Troubleshooting
94
Test the LAN Path to Your Cable