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Troubleshoot With the LEDs
You can use the LEDs on the front panel of the cable modem router for troubleshooting.
Power LED Is Off
•
Make sure that the power adapter is securely connected to your cable modem router and securely
connected to a working power outlet.
•
Check that you are using the power adapter that NETGEAR supplied for this product.
•
If the problem persists, contact technical support for help at
LEDs Never Turn Off
When the cable modem router is turned on, the LEDs light for about 10 seconds and then turn off. If all the
LEDs stay on, this indicates a fault within the cable modem router.
If all LEDs are still lit one minute after power-up, do the following:
•
Cycle the power to see if the cable modem router recovers.
•
Press and hold the Reset button to return the cable modem router to its factory settings. For more
information, see .
If the error persists, a hardware problem might be the asue. Contact technical support at .
Internet LED Is Off
If the Internet LED is off and the cable modem router is connected to the cable television cable, try the
following:
•
Make sure that the coaxial cable connections are secure at the cable modem router and at the wall jack.
•
Make sure that your cable Internet provider provisioned your cable Internet service. Your provider can
verify that the signal quality is good enough for cable modem router service.
•
Remove any excessive splitters that are on your cable line.
Troubleshoot the Cable Internet Connection
When your cable modem router cannot access the Internet and your Internet LED is on, register the cable
MAC address or device MAC address of your cable modem router with your cable Internet provider.
Additionally, make sure that the cable modem router is specified as the TCP/IP gateway for your computer.
If your computer obtains its information from the cable modem router by DHCP, reboot the computer and
verify the gateway address.
Orbi WiFi System
Troubleshooting
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