Wifi Connectivity; Troubleshoot Your Network Using The Ping Utility - NETGEAR CBK40 User Manual

• When entering configuration settings, always click the >Apply button before moving to another page
or tab, or your settings are lost.
• Click the Refresh or Reload button in the web browser. The changes might be saved, but the old settings
might be in the web browser's cache.

WiFi Connectivity

If you are having trouble connecting to the cable modem router with WiFi, try to isolate the problem:
• The computer or WiFi device that you are using does not find the WiFi network.
This can happen for the following reasons:
- Someone pressed the WiFi On/Off button on the cable modem router, which turned off the Wradios.
Check the 2.4 GHz and 5 GHz LEDs on the front of the cable modem router. If they are off, press
the WiFi On/Off button to turn the WiFi radios back on.
- Someone logged in to the cable modem router and disabled its WiFi radios or set up a WiFi schedule.
In this case, pressing the WiFi button does not turn the WiFi radios back on. You must log in to
enable the WiFi radios. Use an Ethernet cable for a wired connection to the cable modem router.
Then log in and change the settings.
- Someone logged in to the cable modem router and disabled its SSID broadcast. Your WiFi network
is hidden and does not display in your WiFi client's scanning list. (By default, SSID broadcast is
enabled.)
To connect with WiFi, you must type the network SSID and password..
• You can find the WiFi network, but you can't connect. Check the following:
- Make sure that your computer or device supports the security that you are using for your WiFi
network (WPA or WPA2).
- You are not sure what the WiFi password is.
The preset WiFi password is on the cable modem router label. If you changed it and do not remember
the new password, you can use a wired Ethernet connection to log in to the cable modem router
and view or change the WiFi password..
- The WiFi signal strength is weak in your location.
Is your cable modem router too far from your computer, or too close? Place your computer near
the cable modem router, but at least 6 feet (1.8 meters) away, and see if the signal strength improves.
Check for sources of WiFi interference that might block the signal.

Troubleshoot Your Network Using the Ping Utility

Most network devices and routers contain a ping utility that sends an echo request packet to the designated
device. The device then responds with an echo reply. You can easily troubleshoot a network using the ping
utility in your computer or workstation.
Orbi WiFi System
Troubleshooting
93