Completing The Scientific Atlanta Transmission Networks Repair Tag - Cisco GS7000 Installation And Operation Manual

In-warranty products can accrue costs through damage, misuse, cosmetics, or
if no problem is found. Products incurring costs will not be returned to you
without a valid purchase order number.
4 Once an RMA number has been issued, a confirmation e-mail or fax will be sent
to you detailing the RMA number, product and product quantities authorized
for return, together with shipping address details and RMA terms and
conditions.
Note: Alternatively, you may obtain an RMA fax request form, complete and fax
it to a customer service representative, or e-mail your completed request form to:
customer.service@sciatl.com.
5 Go to Completing the Scientific Atlanta Transmission Networks Repair Tag (on
page 43).

Completing the Scientific Atlanta Transmission Networks Repair Tag

Product returned for repair, both in-warranty and out-of-warranty, should have a
repair tag attached to the product detailing the failure mode. A supply of tags can
be obtained free of charge by calling a customer service representative.
The Scientific Atlanta Transmission Networks repair tag provides important failure
information to the Scientific Atlanta repair department. This information will reduce
the amount of time needed to repair the unit and return it to you. This information
can also reduce the cost of out-of-warranty repairs.
It is best to have the Scientific Atlanta Transmission Networks repair tag completed
by a person knowledgeable about the failure symptoms of the unit to be returned for
repair. The tag should be securely attached to the failed unit with the elastic string,
tape, or another method and returned to Scientific Atlanta.
4022871 Rev C
Return Product for Repair
43