Answer Calls Automatically; Trace A Suspicious Call - Cisco 7811 User Manual

Calls
• Longest waiting time
Procedure
Step 1
Press Queue Status.
Step 2 Press Update to refresh the statistics.
Step 3 Press Exit.

Answer Calls Automatically

If your phone is set up to answer calls automatically, you don't do anything when your phone rings. After one
ring, you're automatically connected to the call using the speakerphone.
If you prefer to use your headset to answer the call, set up your headset first.
The Cisco IP Phone 7811 doesn't support a headset.
If you automatically answer calls on your speakerphone and you change the call to the headset, your next
incoming call automatically answers on the headset. If you automatically answer calls on your headset and
you change the call to the speakerphone, your next incoming call automatically rings on the speakerphone.
Automatic answer ensures that the call is answered; it does not change the location you used for the previous
call.
Procedure
Step 1 Connect your headset to your phone.
Step 2
Make sure that the Headset button
Step 3 When your phone automatically answers the incoming call, talk to the caller using your headset.
If you don't want to use your headset anymore, press the Headset button to turn it off, and use the handset or
speakerphone instead.

Trace a Suspicious Call

If you receive unwanted or harassing calls, use malicious call identification (MCID) to alert your administrator.
Your phone sends a silent notification message to your administrator with information about the call.
Procedure
Press MCID.
lights up.
Cisco IP Phone 7800 Series User Guide
Answer Calls Automatically
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