Troubleshooting; Find Information About Your Phone; Report Call Quality Issues - Cisco 7811 User Manual

Your Phone

Troubleshooting

You may experience issues related to the following scenarios:
• Your phone cannot communicate with the call control system.
• The call control system has communication or internal problems.
• Your phone has internal problems.
If you experience problems, your administrator can help troubleshoot the root cause of the problem.

Find Information About Your Phone

Your administrator may ask for information about your phone. This information uniquely identifies the phone
for troubleshooting purposes.
Procedure
Step 1
Press Applications
Step 2 Select Phone information.
Step 3 (Optional) Press Show detail to view the active load information.
Step 4
Press Exit.

Report Call Quality Issues

Your administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to
troubleshoot performance problems. Depending on the configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
Procedure
Step 1 Press Report quality.
Step 2
Scroll and select the item that closely matches your problem.
Step 3 Press the Select softkey to send the information to your system administrator.
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Troubleshooting
Cisco IP Phone 7800 Series User Guide
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